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Anonymity bites

I received a comment from a lady named Jenn that may deserve it’s own post. Here’s what Jenn said:

Misha, I’m not sure if I can take your reviews as a guide for restaurant going, y’know? Cafe Annie last night was a bit of a disappointment… service was incredibly disappointing (we had to ask for a wine menu, then actually had to ask for the wine we had ordered to be brought out!!!), food was fine but not exceptional. On the other hand Glass Wall last week was AWESOME. It’s almost like Ruth Reichl’s infamous “favored patron” vs. “normal person” experiences. Though I do like reading what you write just to get a take on what it must be like to be one of those people who the chef comes out to visit while you dine…

And my reply:

Jenn - I don’t know if you should take what I write as a definitive dining guide, if such a thing exists. I am not a reviewer, in fact I work for a software company. Food is a hobby for me and this is as much of a journal of personal experiences as anything.

There are other things you have to keep in mind. I don’t care about service and I don’t drink, so my restaurant experiences are very different from people who find those things important. I know a grand total of 4 chefs in Houston and that’s only because they have blogs and all 4 of them have spent significant time at the Tenacity dinners. They currently work at Rainbow Lodge, Voice, Textile and Beaver’s. I have also met the folks at Feast, but that happens when you go to a restaurant a dozen times or more.

Finally, every time you sit down for lunch or dinner is different. It’s very difficult for a restaurant to have a 100% consistently good kitchen (consistently bad is another story). My whole point about Cafe Annie was that I never found it especially impressive, as you found yourself. The two business lunches I had were within 30 days of each other and each time I ordered pan seared fish, which was exceptionally selected and handled. It could very well have been prepared by the same line cook (who may become the best chef in Houston in the future), who only works during lunch and has since rotated to a different station or maybe even another restaurant, like the Glass Wall. I’ve had a number of meals at Cafe Annie and the Grove and in my opinion Robert Del Grande minds the business more than the kitchen. Nothing wrong with that, but I don’t go to his restaurants unless someone else is paying at this point. That sort of thing works quite well for a business meal.

As for Glass Wall, I have only been once. The chef used a coffee rub on a steak that burned pretty badly. I thought it was a poor choice, unless you have a kitchen that knows how not to turn things into charcoal on the grill. I haven’t been back for a variety of reasons. The place is too loud for a business meal. They don’t serve any vegetarian food for a dinner with my wife. So I haven’t been back. It doesn’t mean its a bad restaurant, it means that through a confluence of factors the one thing I ordered there once wasn’t great.

I don’t know if any of this helps, but that’s all I have right now:)

Having said all that, I do not believe anonymity is all it’s cracked up to be. It’s an important part of food reviewers ethics guidelines, but bloggers aren’t food reviewers. I do this for fun.

I have a singular goal – to have a superlative dining experience with every meal. If that requires buying the tasting menu, because it’s the most expensive item on the menu and may cause the kitchen to pay closer attention to what it puts out, then that’s what it takes. I want the “A team” cooking every time I eat and I am willing to pay for it.

If that means ordering overpriced specials that sound like they don’t belong on the regular menu, then I’ll do that. There is a good chance the chef took a chance on a dish and put special care in sourcing the ingredients. Sometimes it blows up in my face, but it’s worth the risk. I take the lumps and move on.

Sydney 158 Live scallop crudo at Icebergs on Bondi Beach in Sydney

This scallop crudo was one of the very best things I’ve eaten last year – impossibly fresh and sweet, with an almost crisp texture. Even the freshly opened live scallops at sushi bars somehow don’t come close.

Sydney 144

Would you expect something like this from a place that caters to people more interested in the view than the food?
(the rest of the food was painfully average)

Sydney 155

Sometimes it requires knowing the chef personally. They spend their days cooking for people who only go to the restaurant because it impresses their clients. Many of their customers care more about how they are served, rather than what they eat. I am sure they get requests for steaks and burgers more than they would like to admit. I want the people making the food to know I am there only for them and I will eat things they would not dream of serving their other customers, if they think it tastes good. That requires a personal relationship. It’s no different than becoming familiar with a sushi chef and ordering omakase ten times in a row before he gives you the bits he usually keeps for himself.

There is nothing wrong ab0ut the way I approach eating. If everyone did the same, restaurants would be very different than they are today and many of the best chefs would be much happier. So go ahead. Tell the chef you are really into food and you’ll eat anything he puts in front of you. You’ll be one of his very best friends for the next hour.

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5 comments

1 Jenn { 01.12.09 at 12:15 am }

I was thinking after I posted that I wasn’t quite clear/fair enough in my comment, which I dashed off without really explaining myself. You didn’t quite endorse Cafe Annie, and because of that I did approach with caution. While I know restaurants don’t have great nights 100% of the time, I do feel like some chefs have a better pulse on what’s coming out of the kitchen on a consistent basis. It’s funny, because I had a very similar experience with Gravitas. I was consistently disappointed by every meal there until I started ordering the chalkboard fish specials, which were delicious! Service definitely matters to me - especially in more expensive restaurants - since I consider it part of the whole experience - but mostly when it begins to detract from the meal. I don’t expect to be coddled, but if I start to feel ignored, it does bother me.

I don’t drink much with dinner, a glass of wine or two, or at most a cocktail. So I don’t know if that affects how I feel about a restaurant, except that I like to have the option to have wine, which at Cafe Annie was not even given until I asked. Hm? Aren’t they trying to sell me this stuff?

At t’afia for happy hour I had a fantastic relationship with the bartender there who has since moved on, which made me very sad - though the cocktails at Beaver’s are pretty amazing as well. I have yet to forge that sort of relationship with any bartender/chef since then, though - just haven’t found the right place… ‘09 is the year to figure that out!

Anyway, I knew you weren’t a pro reviewer, but I like getting your take on a restaurant before I go to see what you think of it. I only hope if I get to go to textile that I get that kind of treatment! :) I think Glass Wall has some excellent flavors going on, although sometimes they are a little confused about how to pair them. Have you tried Oporto? It’s a Portuguese tapas place on Richmond that has quite a few vege options on the menu (provided she eats cheese). It’s pretty cozy (you’ll be friends with your neighbors) but softly lit and nice for a date. Can get noisy in the evening.

Another friend of mine brought up Feast today and recommended it… argh… maybe when I’ve digested all the meat from going to Germany/Austria. I’m excited to hear about Randy Rucker going to Rainbow Lodge- Matt and I were talking about going there sometime to check out the “new” Rainbow Lodge anyway and this is just bonus.

I think I have a similar dining goal to you, in that I want to have the best dining experience possible. I do like to order the tasting when it is an option, and unfortunately Cafe Annie was all out of the specials that night. I guess all the stars aligned against me on Saturday night for service AND food :(

Thanks for your response… love the pictures from Australia!

2 Misha { 01.12.09 at 12:29 am }

It’s a very common topic, especially lately, so I thought it would be a good opportunity to expand on it a little. I’ll try the Glass Wall at some point. I have always heard good things about Lance Feagan.

3 ChuckEats { 01.12.09 at 7:05 pm }

i agree with you 110% - some bloggers might consider themselves reviewers - i just consider my blog a blog. it helps me remember meals i’ve eaten, forces me to think about stuff before i write it, and has turned into a great tool for meeting like-minded people (including chefs).

4 anonymouseater { 01.14.09 at 5:05 pm }

My blogger name emphasizes anonymity. Yet I mostly agree with you. Bloggers are not real critics. We don’t have to follow ethics. And it is pretentious for us to pretend that we do.

I chose anonymity for a purely practical reason. Sometimes I say something a chef doesn’t like. I don’t want them coming out of the kitchen to berate me during my next meal. Or spitting in my food. Or suing me. Because I am a lawyer, I was very concerned about the suing.

Plus, at the time I started my blog, I was reading a blog by someone named “anonymous lawyer.” He wrote about “anonymous child” and “anonymous wife.” It was funny because it emphasized the depersonalization of megafirms. So I decided to become “anonymous eater.” It had to do with the depersonalization of the diner in our ultracapitalist dining world. Sadly, a lot of folks read the name to suggest that I dine in disguise. I don’t.

In my experience, restaurants do not treat known bloggers differently from any other big fan of food. The key is to engage the wine guy, or the chef who brings the food to your table. Ask about ingredients. Ask about preparation. Restaurants appreciate nothing more than people who are interested in what they serve.

5 Jenn { 01.17.09 at 4:28 pm }

I didn’t mean to imply that a) bloggers equal reviewers or b) bloggers ought to be anonymous. All I meant to say was that it’s a nice thing to be treated well in a good restaurant. I would never say that anyone should go out of their way to dine “anonymously” in order to get lesser treatment when they go out (unless they really were a paid food reviewer). I certainly wouldn’t!

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